Customer Service - Exit Booth Agent - Philadelphia International Airport

$13,200 - $32,760/Yr

Enterprise Rent-A-Car - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Rental and Leasing Services

About the position

The Exit Booth Agent at Enterprise Mobility is responsible for providing exceptional customer service to clients at the Philadelphia International Airport. This role involves facilitating the rental process, ensuring customer satisfaction, and promoting company services and products. The position offers a competitive hourly wage with the potential for monthly commission bonuses, making it an attractive opportunity for individuals with a background in retail customer service.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that the Booth is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customers at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meet the needs of the customer.
• Process Returns as necessary.

Requirements

• Must be at least 18 years old.
• Must have a minimum of 2 years of retail customer service experience.
• Must have a current and valid driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within 30 minutes of the Philadelphia International Airport.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development