Customer Service Field Agent

$43,680 - $47,840/Yr

AlignHR Oregon - Everett, WA

Full-time - Entry Level

Everett, WA

About the position

The Customer Service Field Agent position in Everett, WA, involves working directly with school clients to ensure their security system needs are met. This role requires traveling to client sites within a 35-mile radius of the office, providing proactive customer service, training, and support for security technologies. The agent will communicate with clients through various channels and collaborate with internal teams to enhance customer satisfaction and resolve issues.

Responsibilities

• Perform proactive client calls and customer service visits to current school clients.
• Review, implement, and follow up on requests from clients and internal teams.
• Review daily incident reports and follow up with clients to address causes of false alarms.
• Provide initial and ongoing training and support to clients on security systems and usage.
• Update databases regarding client interactions, requests, and incident follow-ups.

Requirements

• Valid Driver's License and a reliable vehicle.
• Ability to pass a criminal background check and drug screening.
• Strong listening and observational skills to understand client needs.
• Demonstrated perseverance and follow-through in work history.

Nice-to-haves

• Experience in customer service or support roles.
• Familiarity with security systems and technologies.

Benefits

• 401(k) matching
• Health insurance
• Mileage reimbursement
• Paid holidays