Customer Service French Multilingual Associates

Compass Experience Labs - Manila, AR

Remote - Manila, AR

About the position

Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs. We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center but we believe it can be so much more. If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Responsibilities

• Respond to customers through email, chat, phone, text, and social channels while creating memorable service interactions.
• Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice.
• Build a strong understanding of your assigned brands, products, procedures, and resolutions.
• Work collaboratively with team members to offer encouragement, provide answers, present customer insights, and trends.

Requirements

• High school diploma or equivalent.
• 12 months of contact center experience must be within the last 2 years.
• Ability to speak, read, and write in both French and English.
• Must have at least 1 year work experience as French Bilingual in BPO or customer service industry.
• Language proficiency is B2.
• For non-native speakers, a valid language certification is required.
• For foreign nationals, Permanent Residence Identification (PR ID) is required.
• Familiarity with CRM systems and practices, Salesforce experience is a plus.
• Preferably with experience working remotely.
• Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing.
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time.

Nice-to-haves

• Compassionate, detail-oriented, friendly, open-minded, and eager to help people.
• Able to learn and adapt to changing software, being tech-savvy is a must.
• Excellent at communication, both written and verbal.
• Able to adhere to a set schedule and be productive independently.
• Ability to utilize multiple systems and resources to find a solution to the customer's problem.
• Ability to adhere to strict schedule adherence, not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks, lunches on time, adhering to expected handle time for calls once ramped.

Benefits

• This is a contract position offering competitive wages.
• Career development training and we promote from within.
• There are growth opportunities here.
• Fun, fast-growing company, come as you are.