Customer Service/Front Desk

$29,120 - $41,600/Yr

Excel Dental Care - Houston, TX

Full-time - Entry Level

Houston, TX

Ambulatory Health Care Services

About the position

The Customer Service/Front Desk position at Excel Dental Care involves providing excellent service to patients and managing front desk operations. The role is essential for ensuring a welcoming environment, handling patient registrations, and maintaining efficient communication within the office.

Responsibilities

• Greet and welcome patients in a friendly and professional manner
• Register patients and ensure all necessary information is obtained
• Answer phone calls and direct them to the appropriate department or individual
• Handle patient check-in and check-out efficiently and accurately
• Process payments and maintain accurate records of patient transactions
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and document preparation
• Coordinate and assist with event planning and execution

Requirements

• At least 1 year of experience in a front desk or customer service role, preferably in a dental setting
• Familiarity with verifying dental insurance
• Familiarity with Patterson Eagle software
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Professional phone etiquette and customer service skills
• Experience working in a medical or dental office is a plus

Benefits

• Dental insurance
• Employee discount
• Flexible schedule