Customer Service/Fulfillment Associate Skincare

$42,120 - $52,000/Yr

RegimenPro - Tilton, NH

Part-time,Full-time - Entry Level

Tilton, NH

About the position

The Customer Service/Fulfillment Associate at RegimenPro® plays a vital role in ensuring a positive customer experience through efficient order fulfillment and shipping processes. This entry-level position offers flexibility in scheduling and opportunities for growth within a dynamic startup environment focused on medical-grade skincare products.

Responsibilities

• Review customer orders promptly to ensure accuracy and availability of products.
• Prioritize orders based on urgency and shipping method.
• Locate and collect the correct products from inventory.
• Pack orders securely to ensure items are delivered in perfect condition.
• Generate and print accurate shipping labels using ShipStation or another software tool.
• Ensure all shipping details are correct and double-check labels before shipment.
• Organize orders by carrier (UPS, FedEx, etc.) for smooth shipping.
• Perform routine inventory checks to ensure popular products remain in stock.
• Help restock shelves as new products arrive and maintain a tidy workspace.
• Flag any out-of-stock or incorrect items and communicate with the team.
• Work collaboratively with teammates to resolve any issues and maintain operational flow.
• Respond to customer inquiries regarding order status, product details, and shipping.
• Resolve order discrepancies and issues promptly to ensure satisfaction.
• Assist with order tracking, returns, and exchanges.
• Provide accurate product information and troubleshoot order issues.
• Use CRM tools like Gorgias to manage customer relationships and ongoing support.
• Coordinate with shipping carriers to ensure safe and timely delivery of packages.
• Proactively address customer issues related to delays, returns, and exchanges.

Requirements

• Attention to detail to ensure orders are packed and shipped correctly.
• Ability to handle multiple tasks simultaneously without compromising quality.
• Reliability in consistently showing up ready to contribute.
• Positive attitude and flexibility to take on new tasks and assist where needed.
• Ability to stand for extended periods of time.
• Ability to lift boxes up to 30 lbs.

Nice-to-haves

• Experience in order fulfillment or customer service.
• Familiarity with CRM tools like Gorgias.

Benefits

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Store discount