Customer Service Gate Agent (Part-Time)

$34,237 - $34,237/Yr

American Airlines Group - Ann Arbor, MI

Part-time

Ann Arbor, MI

Air Transportation

About the position

Piedmont Airlines is seeking a motivated and reliable Customer Service Gate Agent to join their Ground Handling Department. This role is essential for assisting passengers with boarding and disembarking flights, ensuring a smooth and efficient process while delivering excellent customer service. The position requires effective communication skills and the ability to work in a high-energy environment, with responsibilities including monitoring computerized passenger boarding and assisting customers with special needs.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Nice-to-haves

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Performance-based bonuses
• Relocation packages