Customer Service Gate Agent (Part-Time)

$34,237 - $34,237/Yr

American Airlines Group - Asheville, NC

Part-time - Entry Level

Asheville, NC

Air Transportation

About the position

The Customer Service Gate Agent at Piedmont Airlines plays a crucial role in ensuring a smooth boarding process for passengers. This part-time position involves assisting customers with boarding and disembarking, monitoring computerized passenger boarding systems, and providing support to passengers with special needs. The role requires effective communication and the ability to work in a fast-paced environment while meeting corporate objectives and delivering excellent customer service.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Nice-to-haves

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Performance-based bonuses
• Relocation packages