Department Of Motor Vehicles
posted 3 days ago
Full-time - Entry Level
Administration of Economic Programs
About the position
The Customer Service Generalist position at the Gloucester Customer Service Center of the Virginia Department of Motor Vehicles (DMV) is designed for service-oriented professionals who are eager to engage with the public and assist with various DMV-related transactions. This role emphasizes strong customer service and problem-solving skills, with a focus on providing accurate information and support to customers regarding policies, procedures, and regulations. The position offers opportunities for career growth and development within a supportive environment.
Responsibilities
- Handle various customer transactions including issuing IDs and processing applications.
- Communicate policies, procedures, and regulations to customers.
- Administer vision, driver, and in-car road tests.
- Process vehicle registrations and titling, and collect taxes.
- Provide other DMV-related services as required.
Requirements
- Customer service experience in a fast-paced environment.
- Experience using a personal computer or automated systems.
- Excellent oral and written communication skills.
- Ability to work effectively in a team setting.
- Flexibility to work Monday through Friday and Saturdays as needed.
- Strong organizational, time management, problem-solving, and multitasking skills.
- Attention to detail and accuracy in completing assignments on time.
- Must be at least 21 years old with a valid VA Driver's License and a responsible driving record.
Benefits
- Competitive salary
- Excellent health benefits
- Retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation
