Customer Service/Ground Operations Agent

About the position

This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitor safety sensitive zones.
• Ensure FAA and Allegiant Air regulations are followed.
• Other duties as assigned.

Requirements

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED.
• Minimum one (1) year Customer Service experience or equivalent in related training and/or experience; Airline industry preferred.
• Valid/Unexpired Driver's License.
• Must be at least 18 years of age and possess a valid driver's license.
• Ability to read, write, and speak English.

Nice-to-haves

• Basic computer skills; Knowledge of general office equipment.
• Must be people oriented, highly motivated with a positive and friendly attitude.
• Must be available to work varied hours including nights, weekends and holidays.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be available to attend required training.

Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• 10 paid vacation days for the first year
• 10 paid holidays per year
• Unlimited flexible time off