Bound Tree Medical - Dublin, OH
posted 29 days ago
Full-time - Entry Level
Remote - Dublin, OH
Merchant Wholesalers, Durable Goods
About the position
The Customer Service Representative position at Digitech involves handling patient calls in a remote call center environment. This role requires professionalism, empathy, and the ability to manage high call volumes while adhering to HIPAA regulations and ensuring timely resolutions for customer inquiries. The representative acts as a brand ambassador for the company, impacting the business by providing excellent service to clients and patients.
Responsibilities
- Answer heavy call volume in a remote call center environment
- Answer patient questions and address concerns in a friendly and empathetic manner
- Forward calls as necessary to alternate billing departments
- Determine resolutions to customer issues while adhering to client rules and expectations
- Follow through with all requests, which may require calling alternate parties, emailing or faxing information.
Requirements
- Strong computer skills with a basic understanding of MS Outlook, Word, and Excel
- Some insurance billing knowledge preferred (full training provided)
- Minimum typing speed of 40 wpm
- Ability to handle pressure and maintain composure
- Ability to manage large volumes of work while meeting tight deadlines
- Excellent attention to detail and accuracy
- Ability to multi-task and prioritize tasks effectively
- Punctual and dependable
Nice-to-haves
- Quick learner willing to ask questions
- Ability to deal calmly and effectively with situations via telephone
- Ability to present information and solutions in a professional manner
Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including 401(k) Plan
