CUSTOMER SERVICE IN THE AI MARKETING INDUSTRY $$$ UP TO $1500 PER WEEK

$78,000 - $78,000/Yr

Unclassified

Full-time - Entry Level

About the position

The Customer Service Specialist role in the AI marketing industry focuses on providing exceptional client support and assisting customers in utilizing AI-powered marketing tools. This position is essential for ensuring customer satisfaction and success, requiring a blend of customer service skills and knowledge of digital marketing concepts.

Responsibilities

• Provide timely and professional assistance to clients via chat, email, and phone.
• Educate customers on the functionality and benefits of AI-driven digital and virtual marketing tools.
• Troubleshoot and resolve technical or usability issues.
• Guide new customers through onboarding processes, ensuring smooth adoption of AI tools.
• Deliver personalized demonstrations or training sessions tailored to client needs.
• Collaborate with sales and product teams to enhance customer satisfaction.
• Collect customer feedback to identify product improvement opportunities.
• Share insights with the development team to optimize AI tools and user experience.
• Assist in creating FAQs, support documentation, and self-service resources.
• Stay updated on AI trends and best practices in digital marketing.
• Proactively suggest marketing strategies using AI capabilities to drive customer success.

Requirements

• Proven experience in customer service, preferably within the tech or marketing industry.
• Strong knowledge of digital and virtual marketing concepts (SEO, analytics, content marketing, etc.) or willingness to learn.
• Familiarity with AI technologies like chatbots, predictive analytics, or machine learning tools is a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, tech-driven environment.

Nice-to-haves

• Empathy and a customer-first mindset.
• Technical proficiency in AI or marketing platforms (e.g., HubSpot, Salesforce, etc.) or willingness to learn.
• Exceptional time management and organizational abilities.
• Collaborative and team-oriented approach to problem-solving.

Benefits

• Professional growth opportunities in a rapidly evolving field.