Customer Service - Industrial/Manufacturing

$45,760 - $54,080/Yr

Groe Advisors - Haverhill, MA

Full-time - Mid Level

Haverhill, MA

Professional, Scientific, and Technical Services

About the position

The Customer Service position at Groe Advisors LLC focuses on providing exceptional support in the industrial and manufacturing sectors, specifically within the electrical and heating industry. The role involves managing customer inquiries, processing orders, and maintaining effective communication with vendors and clients to ensure timely delivery and satisfaction.

Responsibilities

• Order entry
• Obtaining quotes from vendors, checking price and delivery, including special pricing
• Quoting customers
• Handling customer return process
• Expediting orders
• Purchasing parts
• Updating the CRM database
• Performing research as needed
• Customer follow-up
• Participation in onsite channel partner seminars

Requirements

• 3 years of customer service / inside sales distribution experience in the electrical / heating industry
• Ability to read detailed documents such as specifications and equipment schedules
• Experience with Microsoft Office (Word and Excel) and working knowledge of a CRM database
• Excellent communication skills at all levels both internally and externally
• Top-rate organizational skills - ability to multi-task and manage tasks effectively in fast paced environment
• Highly competitive and motivated
• Solid understanding of sales metrics
• Creativity and an ability to convey and sell new ideas
• Strong negotiation skills are preferred

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off