Customer Service/Inside Sales

Gourmet Foods International - Concord, NC

Full-time - Entry Level

Concord, NC

Food Services and Drinking Places

About the position

This position at Gourmet Foods International (GFI) is an exciting opportunity for individuals looking to engage in customer service and inside sales. The role involves managing all sales activities for assigned accounts, ensuring a unique customer experience, and providing support to sales representatives and various internal departments. The successful candidate will be responsible for handling multiple projects simultaneously while maintaining the day-to-day processes for clients. This fast-paced environment requires strong interpersonal skills and the ability to multitask effectively. Daily responsibilities include keying and verifying sales orders for both retail and food service sectors, answering telephone calls, directing them to the appropriate contacts, and assisting with customer inquiries and order pickups. The role also involves communication and paperwork management for retail accounts and collaboration with departments such as purchasing, distribution, customer service, and accounts receivable. Identifying and resolving customer concerns is a critical aspect of this position, as is assisting account managers with collections and credit issues. Candidates should possess strong computer skills, particularly in Microsoft Office, and demonstrate a high level of accuracy and attention to detail. While a college degree is preferred, it is not mandatory, and 2-3 years of relevant experience is considered a plus. GFI values teamwork and offers a supportive environment where employees can thrive and grow professionally.

Responsibilities

• Keying and verifying sales orders for retail and food service accounts.
• Answering telephone calls and directing them to the appropriate contact or assisting with incoming sales calls.
• Greeting customers and handling inquiries and order pickups as needed.
• Managing communications and paperwork for retail accounts and other departments such as purchasing, distribution, customer service, and accounts receivable.
• Identifying and resolving customer concerns effectively.
• Assisting customers and sales representatives with basic needs.
• Supporting account managers with collections and credit issues.

Requirements

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills, particularly in Microsoft Office.
• High level of accuracy and attention to detail.

Nice-to-haves

• College degree preferred but not required.
• 2-3 years of experience in customer service or sales.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long-Term Disability
• Accident Insurance
• 401(k) with matching contributions
• Profit Sharing
• Competitive Salaries
• Flexible Paid Time Off (PTO) - up to 30 days per year
• Paid Holidays
• Free College Tuition
• Paid Parental Leave
• Professional Development Programs
• Employee Discount
• Referral Bonus