W.W. Grainger - Lake Forest, IL
posted about 2 months ago
As a Customer Service Instructional Designer at Grainger, you will play a pivotal role in leading the learning and development life cycle to create comprehensive learning experiences and high-quality content tailored for the Customer Service Centers. This position involves close collaboration with internal partners, Project Managers, and subject matter experts to ensure that the learning solutions align with the strategic initiatives of the organization. You will report directly to the Manager of Learning Design & Development for the Customer Service Centers, and this hybrid role can be based in Lake Forest, IL, Tempe, AZ, or Janesville, WI. In this role, you will partner with business leaders to develop effective learning solutions that support both departmental and organizational goals. Your responsibilities will include creating a variety of learning content such as eLearning modules, instructor-led training curricula, job aids, and complex learning experiences utilizing diverse modalities. You will also be responsible for establishing learning goals and outcomes, as well as the instructional framework necessary to achieve these objectives. Additionally, you will facilitate train-the-trainer programs for facilitators and training coaches, consult on design and implementation strategies, and create curriculum roadmaps for ongoing projects. You will actively participate in learning organizations to stay updated on the latest trends and ideas in instructional design. Furthermore, you will champion standard operating procedures that enhance consistency and operational efficiencies within the learning environment.