Customer Service Lead, CA Job 750.24

About the position

The Customer Service Lead (CSL) at Dunn-Edwards plays a crucial role in assisting the store management team to ensure a distinctive shopping experience for all guests. This position is responsible for executing store operations during scheduled shifts, modeling outstanding customer service, and building trusted partnerships with painting professionals. The CSL takes full responsibility for store operations in the absence of the Store Manager and Assistant Store Manager, interacting with customers to provide expert advice and processing transactions efficiently.

Responsibilities

• Model outstanding customer service and selling skills.
• Allocate staff and resources to keep the sales floor stocked.
• Organize sales floor and stock areas.
• Build trusted partnerships with painting professionals.
• Interact with customers via phone and in-person to offer expert advice.
• Process and complete transactions efficiently.
• Ensure delivery of product meets quality and service expectations.
• Maintain compliance with company safety and regulatory standards.
• Utilize basic computer skills for various functions including opening and closing store procedures.
• Clean and maintain all areas of the store and equipment as assigned.
• Assist with maintaining proper merchandise inventory levels.
• Communicate clearly both written and verbal.
• Stock and merchandise products according to planogram.
• Perform assigned job duties including tinting paint.

Requirements

• High school diploma or GED equivalent is required.
• Previous experience in a shift supervisory role is a plus.
• Ability to read and interpret safety rules and procedure manuals.
• Ability to write routine reports and correspondence in English.
• Mathematical skills to compute percentages and analyze report data.
• Valid driver's license is required.

Nice-to-haves

• Bilingual is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid sick time
• Vision insurance