Customer Service Lead - Part-Time

$27,040 - $27,040/Yr

Burlington - Montgomery, AL

Part-time - Entry Level

Montgomery, AL

General Merchandise Retailers

About the position

The Part Time Customer Service Lead at Burlington is responsible for leading customer service initiatives and ensuring a positive shopping experience for customers. This role involves motivating and inspiring associates to deliver exceptional service while maintaining a customer-first focus. The lead will work closely with the Assistant Store Manager and Customer Service Supervisor to uphold company values and standards.

Responsibilities

• Model company core values and appropriate back of house standards for the receiving team.
• Drive improvement in friendliness, speed of checkout, and customer feedback surveys.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

• Strong leadership skills and a friendly, outgoing demeanor.
• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Physical ability to lift and move boxes weighing 40 lbs. or more.
• Ability to stand and walk for extended periods.

Benefits

• Competitive wage of $13 per hour.
• Flexible hours.
• Associate discount.
• Eligibility for medical coverage and a 401(k) plan based on hours worked.
• Up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays and paid sick time in accordance with applicable law.
• Training and development opportunities.