Customer Service Lead - Part-Time

$30,160 - $30,160/Yr

Burlington - Selma, NC

Part-time - Entry Level

Selma, NC

General Merchandise Retailers

About the position

The Part-Time Customer Service Lead at Burlington is responsible for overseeing day-to-day customer service operations, ensuring a customer-first focus, and leading by example to inspire and motivate associates. This role emphasizes exceptional customer service, professionalism, and adherence to company values while creating a positive shopping experience for customers.

Responsibilities

• Model company core values and appropriate back of house standards for the receiving team.
• Drive improvement in friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

• Strong leadership skills and a friendly, outgoing demeanor.
• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Physical ability to lift and move boxes weighing 40 lbs. or more.
• Ability to stand and walk for extended periods.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical coverage
• 401(k) plan
• Paid time off (up to 4 hours annually after one year of service)
• Paid holidays (up to 8)
• Paid sick time in accordance with applicable law