Customer Service Lead - Part-Time

$29,120 - $29,120/Yr

Burlington - Grand Rapids, MI

Part-time - Entry Level

Grand Rapids, MI

General Merchandise Retailers

About the position

The Part-Time Customer Service Lead at Burlington is responsible for leading customer service initiatives and ensuring a positive shopping experience for customers. This role involves motivating and inspiring associates to provide exceptional service while maintaining a customer-first focus. The position requires strong leadership skills and the ability to work in a fast-paced retail environment.

Responsibilities

• Model company core values and appropriate back of house standards for the receiving team.
• Drive improvement in customer service metrics such as friendliness and speed of checkout.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Physical ability to lift and move boxes weighing 40 lbs. or more.
• Ability to stand and walk for extended periods.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical coverage
• 401(k) plan
• Paid time off (up to 4 hours annually after one year of service)
• Paid holidays (up to 8)
• Paid sick time in accordance with applicable law
• Training and development opportunities