Customer Service Lead (PM Shift)

$45,760 - $52,000/Yr

Schulte Staffing Solutions - Lynnfield, MA

Full-time - Mid Level

Lynnfield, MA

Administrative and Support Services

About the position

The Customer Service Lead is responsible for overseeing a team of evening Customer Service Specialists, ensuring that all nightly tasks are completed efficiently while fostering a positive and productive team environment. This role involves direct supervision, addressing escalated customer concerns, and motivating the team to achieve customer service excellence.

Responsibilities

• Supervise and direct the work of evening Customer Service Specialists.
• Monitor task completion to ensure nightly goals and customer service standards are met.
• Act as a player-coach, directly addressing escalated customer concerns while supporting the team.
• Motivate and develop the team to deliver timely and effective resolutions.
• Identify and implement new systems or processes to enhance productivity and service quality.

Requirements

• 2+ years of supervisory experience in customer service or a related field.
• Exceptional understanding of customer service best practices and issue resolution.
• Proven ability to train, mentor, and develop team members.
• Excellent written and verbal communication skills.
• Resilience, adaptability, and a proactive mindset to excel in a fast-paced logistics environment.

Nice-to-haves

• Experience with Microsoft Office (2 years preferred).
• Ability to commute to Lynnfield, MA 01940.

Benefits

• Comprehensive benefits package including medical and dental insurance.
• Term life insurance.
• Paid vacation and sick time.