Customer Service Lead

$45,760 - $52,000/Yr

LaunchPad Home Group - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

About the position

The Lead Client Care position at AJF Inspections is a pivotal role focused on delivering exceptional customer service while leading the Client Care Admin team. This position is designed for a proactive leader who will enhance client support, drive operational efficiency, and foster strong relationships both internally and externally. The ideal candidate will ensure that clients receive top-tier service and that the inspection team operates smoothly, contributing to the company's growth and success.

Responsibilities

• Manage and respond to all types of communication (phone, email, text) for various requests, including quotes, appointments, and report inquiries.
• Conduct thorough reviews of all scheduled inspection orders and client communications to maintain high quality and accuracy.
• Oversee scheduling optimization and accounts receivable processes to maximize resources and ensure timely payment collection.
• Provide comprehensive training, guidance, and support to the Client Care Admin team, enhancing their skills and ensuring adherence to company standards.
• Stay updated on industry practices and company offerings; develop and refine training materials and procedures accordingly.

Requirements

• Bachelor's degree or equivalent practical experience preferred.
• Previous experience in scheduling, sales-oriented customer service, or related fields required.
• Demonstrated ability to lead and motivate a geographically diverse team.
• Proficient in managing multiple tasks and priorities effectively.
• Exceptional verbal and written communication skills.
• Strong commitment to resolving client issues in a timely, professional manner.
• Creative and critical thinking skills for innovative solutions.
• Ability to work efficiently in a fast-paced environment.
• Flexible in approach, adapting to changing circumstances and challenges.
• Excellent at building positive relationships with team members, clients, and other stakeholders.
• High level of accuracy and attention to detail.
• Proficiency with Google Suite.

Nice-to-haves

• Knowledge of home and commercial property inspections is a plus.
• Prior call center experience and familiarity with key metrics are a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance