Customer Service Leader-5212

About the position

The Customer Service Leader at MAPCO Express is responsible for ensuring high standards of customer service and operational efficiency within the store. This role involves motivating staff, adhering to company policies, and maintaining a clean and safe environment for both customers and employees. The position requires a focus on customer satisfaction and the ability to manage various tasks effectively in a fast-paced retail setting.

Responsibilities

• Meet company customer service standards.
• Follow company cash control policies and procedures.
• Adhere to all laws and regulations regarding the sale of any government regulated products and services.
• Obey company and health department safety guidelines for food preparation.
• Detail cleaning of store interior and exterior according to company standards.
• Stock and rotate products including coolers and/or freezers.
• Complete training activities and pass minimum job performance standards.
• Follow company general rules of conduct and code of ethics.
• Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
• Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
• Other duties as assigned.

Requirements

• Customer service experience desired.
• Ability to perform multiple tasks at one time.
• Read, understand, and speak English at an eighth grade level.
• Comprehend and perform basic math skills.
• Understand, comprehend, and perform basic computer and point-of-sale skills.