Customer Service Leader - Office Assistant

$27,040 - $33,280/Yr

Food Lion

Part-time,Full-time - Entry Level

Food and Beverage Retailers

About the position

The Customer Service Leader - Office Assistant at Food Lion is responsible for providing exceptional customer service while assisting the Customer Service Manager in maintaining operational standards. This role focuses on creating a positive shopping experience for customers and ensuring that all front-end office functions are completed accurately and efficiently.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Greet each customer and use their name whenever possible.
• Complete store office functions accurately and on time using accounting packets.
• Maintain knowledge of office procedures including cash reports and register checkups.
• Ensure a neat and clean presentation of the work station and front end area.
• Report any register malfunctions to the Customer Service Manager.
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
• Perform tasks of sales associate as needed.
• Maintain alertness and call for assistance when needed to service customers.
• Adhere to all company guidelines, policies, and standard practices.

Requirements

• High school diploma or GED preferred.
• 1 year of customer service experience required.
• 1 year of cash management experience required.
• Effective communication skills.
• Ability to learn multiple tasks and technical requirements of the job.

Nice-to-haves

• Experience with Microsoft Excel.
• Sales experience.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance