Customer Service Leader

CHS - Lynden, WA

Full-time - Mid Level

Lynden, WA

5,001-10,000 employees

Food Manufacturing

About the position

The Customer Service Leader at CHS, Inc. is responsible for enhancing and guiding the customer service team in Lynden, WA. This role involves overseeing a diverse team across multiple locations, focusing on developing team members, delivering outstanding customer service, and creating a positive work environment. The position is crucial to the Energy Management team, contributing to program management, sales, and operational strategy.

Responsibilities

• Responsible for the day-to-day direction and coordination of activities of staff required to provide service and support to customers.
• Directs and coordinates staff involved in activities such as order processing, consumer relations, sales support, resolving customer disputes and concerns, and expediting service requests.
• Responds to customer inquiries regarding status of orders and service; interfaces with key customers to resolve problems and discrepancies.
• Provides liaison with key internal partners, including operations supervisors, sales teams, and financial services.
• Leads, manages, and holds accountable staff to meet personal and divisional KPIs and performance goals.
• Recruiting, onboarding, and coaching staff towards continuous improvement.
• Develops strategies to provide solutions to evolving organizational needs.
• Typically manages the day-to-day workflow of subordinate workers.
• Performs other duties and responsibilities as needed or assigned.

Requirements

• High School diploma or GED
• 2+ years of experience in Customer Service and Support
• Previous experience in leading a successful Customer Service team
• High volume call center experience, preferred
• Proven leadership success in thriving within a fast-paced environment
• Strong written and verbal communication skills
• Proficient in MS Office suite
• Experience working within multiple software systems at once, including CRM tools and call-handling software
• Bachelor's degree preferred in Business, Business Administration, Communications, or related field
• Previous team leadership or supervisory experience preferred

Nice-to-haves

• Bachelor's degree in a related field
• Experience in a high volume call center

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance