Customer Service Management Assistant

Harris Teeter - Mount Pleasant, SC

Full-time - Entry Level

Mount Pleasant, SC

Food and Beverage Retailers

About the position

The Customer Service Management Assistant at Harris Teeter plays a crucial role in supervising the Customer Service Department, which includes cashiers, baggers, and customer service clerks, as well as the accounting office. This position is responsible for assisting the Department Manager in the overall direction, coordination, and evaluation of these departments. The assistant will carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards, ensuring that all associates are performing their duties effectively and in compliance with company expectations. Key responsibilities include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work, and assisting in appraising performance. The assistant will also be involved in rewarding and disciplining associates, addressing complaints, and resolving problems that may arise in the department. It is essential for the assistant to ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed diligently. Immediate coaching and feedback will be provided to associates who are not meeting compliance expectations. In addition to supervisory duties, the Customer Service Management Assistant will perform the duties of customer service clerks, accounting office associates, cashiers, and baggers as needed. To succeed in this role, the individual must demonstrate a commitment to unparalleled customer service, possess excellent communication and interpersonal skills, and be willing to participate in customer service training and orientation. Flexibility to manage multiple tasks and the ability to work effectively under pressure are also critical attributes for this position.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist the Department Manager with the overall direction, coordination, and evaluation of the departments.
• Perform floor monitor duties and ensure compliance with company standards.
• Interview and train associates, planning, assigning, and directing work.
• Assist in appraising performance and provide feedback to associates.
• Reward and discipline associates as necessary.
• Address complaints and resolve problems in the department.
• Ensure all items on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
• Provide immediate coaching/feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Requirements

• High school diploma or GED required.
• 1 to 3 years of related experience and/or training preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Commitment to unparalleled customer service.
• Ability to read and comprehend simple instructions and correspondence in English.
• Proficient in computer skills including HT Internet software, E-mail, Inventory software, Spreadsheet software, and Word Processing software.
• Mathematical skills to perform basic calculations with American money and measurements.

Nice-to-haves

• Willingness to participate in customer service training and orientation.
• Desire to advance the store's current position in the community through local involvement.