Customer Service Management Assistant

Harris Teeter - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

Food and Beverage Retailers

About the position

As a Customer Service Management Assistant at Harris Teeter, you will play a crucial role in supervising a team of up to 120 associates within the Customer Service Department, which includes cashiers, baggers, and customer service clerks, as well as the accounting office. Your primary responsibility will be to assist the Department Manager in the overall direction, coordination, and evaluation of these departments. This position requires you to carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards, ensuring that all associates are performing their duties effectively and in compliance with company expectations. Your responsibilities will include performing floor monitor duties, interviewing and training new associates, planning, assigning, and directing work, and assisting in appraising performance. You will also be responsible for rewarding and disciplining associates, addressing complaints, and resolving problems as they arise. It is essential to ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are completed. You will provide immediate coaching and feedback to associates who are not meeting compliance expectations and may need to perform the duties of customer service clerks, accounting office associates, cashiers, and baggers as necessary. To succeed in this role, you must demonstrate a commitment to unparalleled customer service, possess excellent communication and interpersonal skills, and be willing to engage in local community activities to enhance the store's position. Flexibility to manage multiple tasks and the ability to work effectively under pressure are also critical. You will need to demonstrate patience when interacting with both customers and associates, ensuring a positive experience for all.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist the Department Manager with the overall direction, coordination, and evaluation of the departments.
• Perform floor monitor duties and ensure compliance with company standards.
• Interview and train new associates, planning, assigning, and directing their work.
• Assist in appraising performance and provide feedback to associates.
• Reward and discipline associates as necessary, addressing complaints and resolving problems.
• Ensure completion of Customer Service Store Visit Audit and Loss Prevention Front End Audit items.
• Provide immediate coaching/feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Requirements

• High school diploma or GED required.
• 1 to 3 years of related experience and/or training preferred.
• Excellent communication and interpersonal skills.
• Commitment to unparalleled customer service.
• Ability to read and comprehend simple instructions and correspondence in English.
• Ability to write simple correspondence in English.
• Knowledge of HT Internet software, E-mail, Inventory software, Spreadsheet software, and Word Processing software.
• Ability to perform basic mathematical operations.

Nice-to-haves

• Willingness to participate in customer service training and orientation.
• Ability to manage multiple tasks effectively under pressure.
• Demonstrated patience when interacting with customers and associates.