Customer Service Management Assistant

Harris Teeter - St. Simons Island, GA

Full-time - Entry Level

St. Simons Island, GA

Food and Beverage Retailers

About the position

The Customer Service Management Assistant plays a crucial role in overseeing the Customer Service Department at Harris Teeter, specifically at Store 168 in St. Simons, Georgia. This position involves supervising up to 120 associates, including cashiers, baggers, customer service clerks, and accounting office staff. The individual will assist the Department Manager in the overall direction, coordination, and evaluation of these departments, ensuring that all operations align with Harris Teeter's policies and standards. Key responsibilities include performing floor monitoring duties, interviewing and training associates, planning, assigning, and directing work, and assisting in appraising performance. The Assistant will also be responsible for rewarding and disciplining associates, addressing complaints, and resolving problems as they arise. A critical aspect of this role is ensuring compliance with the Customer Service Store Visit Audit and Loss Prevention Front End Audit, providing immediate coaching and feedback to associates who do not meet expectations. Additionally, the Assistant may perform the duties of customer service clerks, accounting office associates, cashiers, and baggers as needed. To succeed in this role, the individual must demonstrate a commitment to exceptional customer service, possess excellent communication and interpersonal skills, and be willing to engage with the community through local activities. The position requires flexibility to manage multiple tasks effectively, especially under pressure, and the ability to demonstrate patience when interacting with both associates and customers. The role also requires a high school diploma or GED, along with one to three years of related experience or training. The Assistant must be proficient in English, both in reading and writing, and possess basic mathematical skills. Familiarity with HT Internet software, email, inventory software, spreadsheet software, and word processing software is essential. The position demands a common-sense approach to problem-solving and the ability to follow instructions in various formats. Physical demands include regular standing, walking, and the ability to lift and move items weighing up to 25 pounds regularly, with occasional lifting of up to 40 pounds. The work environment may expose the individual to wet or humid conditions, moving mechanical parts, and moderate noise levels, requiring adherence to safety protocols and the ability to work in various conditions.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist the Department Manager with the overall direction, coordination, and evaluation of the departments.
• Perform floor monitoring duties and ensure compliance with audits.
• Interview and train associates, planning, assigning, and directing work.
• Assist in appraising performance and provide feedback to associates.
• Reward and discipline associates as necessary.
• Address complaints and resolve problems effectively.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Requirements

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Commitment to unparalleled customer service.
• Excellent communication and interpersonal skills.
• Willingness to participate in required training and work with the team to increase customer satisfaction and sales.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• Ability to write simple correspondence in English.
• Ability to effectively present information in one-on-one and small group situations.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of customer service best practices.
• Familiarity with inventory management systems.