Customer Service Management Assistant

Harris Teeter - Clayton, NC

Full-time - Entry Level

Clayton, NC

Food and Beverage Retailers

About the position

The Customer Service Management Assistant plays a crucial role in supervising the Customer Service Department, which includes cashiers, baggers, customer service clerks, and the accounting office. This position is responsible for assisting the Department Manager in the overall direction, coordination, and evaluation of these departments. The assistant will carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards, ensuring that all associates are performing their duties effectively and in compliance with company expectations. Key responsibilities include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, and addressing complaints and resolving problems. The assistant will also ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are completed. Immediate coaching and feedback will be provided to associates who are not in compliance with expectations. Additionally, the assistant may perform the duties of customer service clerks, accounting office associates, cashiers, and baggers as needed. To succeed in this role, the individual must demonstrate a commitment to unparalleled customer service, possess excellent communication and interpersonal skills, and be willing to engage in local community activities to enhance the store's position. Flexibility to manage multiple tasks and the ability to work effectively under pressure are essential. The role requires patience when interacting with both associates and customers, ensuring a positive shopping experience for all.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Assist the Department Manager with overall direction, coordination, and evaluation of the departments.
• Perform floor monitor duties and ensure compliance with company standards.
• Interview and train associates to enhance team performance.
• Plan, assign, and direct work among associates in the department.
• Appraise performance and provide feedback to associates.
• Reward and discipline associates as necessary.
• Address customer complaints and resolve problems effectively.
• Ensure completion of Customer Service Store Visit Audit and Loss Prevention Front End Audit items.
• Provide immediate coaching/feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Requirements

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Commitment to unparalleled customer service.
• Excellent communication and interpersonal skills.
• Willingness to participate in required training and work with the team to increase customer satisfaction and sales.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• Ability to write simple correspondence in English.
• Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of inventory software and HT Internet software.