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Customer Service Management / Pest Control Call Center Supervisor
$50,000 - $65,000/Yr
Rowland Pest Management - Titusville, FL
posted 2 months ago
Full-time - Mid Level
Titusville, FL
Administrative and Support Services
About the position
Rowland Pest Management is seeking a full-time Customer Service Management / Pest Control Call Center Supervisor to lead our office team. This role is essential in ensuring a positive customer experience and maintaining high call booking rates. The supervisor will coach and guide the customer service representatives (CSRs) while overseeing daily operations to meet department goals and uphold the company's commitment to excellent service.
Responsibilities
- Supervise and lead the customer service representative (CSR) team.
- Ensure a positive customer experience during calls.
- Coach team members on effective phone communication and customer handling.
- Oversee office operations to ensure leads are booked and schedules are full.
- Set the tone in the department by leading by example and following company values.
Requirements
- Call center or office management experience.
- Proficiency with technology.
- Excellent communication skills.
- Detail-oriented and success-driven.
Nice-to-haves
- Experience in pest control industry.
- Leadership experience in a customer service environment.
Benefits
- Health insurance
- Paid time off (PTO)
- Paid training
- Free snacks and coffee
