American Airlines Group - Philadelphia, PA
posted 3 months ago
As a Customer Service Manager within the Airport Customer Experience Administration at American Airlines, you will play a pivotal role in enhancing the customer experience at the Philadelphia International Airport (PHL). This position is part of the Airport Hubs & Gateway Team within the Customer Experience Division, where you will manage a team of Staff Analysts to ensure that PHL adheres to company policies and procedures. Your responsibilities will include overseeing the operational excellence (OpEx) and capital expenditure (CapEx) budget and forecasts for PHL, ensuring that all financial aspects are tracked and reconciled accurately, particularly concerning fuel usage and billing. In this role, you will collaborate with various vendors and stakeholders to manage supplies and service requests effectively. Your analytical skills will be crucial as you provide support by reviewing data, drawing insights, and presenting findings that contribute to corporate and group objectives. The position requires a proactive approach to problem-solving and strategic planning, as well as the ability to self-manage and multitask in a fast-paced environment. You will be expected to maintain a high level of professionalism and confidentiality while fostering excellent interpersonal relationships with both team members and customers. This job is not just about managing tasks; it’s about leading a team to deliver exceptional service and ensuring that the airport operations run smoothly. You will have the opportunity to enrich both your personal and professional life while contributing to the success of American Airlines.