The Judge Group - Asheville, NC
posted 4 months ago
The Judge Group is seeking a Customer Service Manager for a Boat Trailer Sales and Service Center located in the Ashville, NC area. This position is crucial for ensuring customer satisfaction and operational efficiency within the center. The ideal candidate will have a strong background in the boat or boat trailer manufacturing and marine dealer sales and service industry, with at least 5 years of relevant experience. The role involves overseeing customer service operations, managing order processing, and maintaining strong relationships with customers. The Customer Service Manager will be responsible for verifying all orders, processing them through the system, and ensuring that boat specifications are compatible with trailers. Additionally, the manager will communicate predicted delivery times, handle order modifications and cancellations, and resolve any product or service problems that may arise. Assisting customers with warranty issues and keeping accurate records of customer interactions are also key responsibilities. The position requires a proactive approach to customer service and the ability to prepare invoices accurately.