Customer Service Manager - Creative

Unclassified - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

About the position

The Customer Service Manager position is a pivotal role within our organization, aimed at enhancing customer satisfaction and ensuring efficient service delivery. The ideal candidate will be responsible for overseeing the customer service team, managing the EDI (Electronic Data Interchange) system, and ensuring that all customer inquiries and issues are addressed promptly and effectively. This role requires a strong understanding of logistics and international shipping processes, as well as proficiency in ERP (Enterprise Resource Planning) systems. The Customer Service Manager will also play a key role in coordinating and participating in trade shows, representing the company and its services to potential clients and partners. In this dynamic and family-oriented company, the Customer Service Manager will foster a positive work environment, encouraging team collaboration and professional development. The position demands a bilingual individual, fluent in both English and Spanish, to effectively communicate with a diverse customer base. The successful candidate will have prior supervisory experience, managing a team of at least four individuals, and will be expected to implement best practices in customer service management. As part of our commitment to equal employment opportunities, we welcome applications from all qualified candidates, regardless of disability or veteran status. We believe in creating a diverse and inclusive workplace where every employee can thrive and contribute to our collective success.

Responsibilities

• Oversee the customer service team and ensure high levels of customer satisfaction.
• Manage the EDI system to facilitate efficient order processing and communication.
• Coordinate logistics and international shipping processes to meet customer needs.
• Utilize ERP systems to track customer interactions and service metrics.
• Participate in trade shows to promote the company's services and engage with potential clients.
• Foster a positive and collaborative work environment within the customer service team.
• Provide training and support to team members to enhance their skills and performance.

Requirements

• Bilingual in Spanish and English.
• Prior supervisory experience managing a team of at least four individuals.
• Strong understanding of logistics and international shipping.
• Proficiency in managing EDI systems.
• Essential knowledge of ERP systems.

Benefits

• Dynamic and family-oriented work environment.
• Equal employment opportunity employer.