Customer Service Manager (CSM)

Unclassified - Davie, FL

Part-time - Mid Level

Davie, FL

About the position

SpareZ is excited to be looking for a Customer Service Manager (CSM) to join our Management Team! As a busy bowling center featuring 64 lanes, an arcade, a skills center, and a sports bar and grill, we are seeking an individual who thrives in a fun and dynamic environment. The Customer Service Manager will play a crucial role in ensuring that our guests receive the highest standard of service while also supporting our team of employees. This position requires a professional, kind, and knowledgeable demeanor towards all guests and employees, fostering a positive atmosphere within the center. The CSM will be responsible for continuously training employees on new and existing policies, products, and procedures to ensure that everyone is well-informed and equipped to provide excellent service. Additionally, the manager will oversee the completion of all opening and closing checklists according to our policy, handle register transactions including returns and voided items, and maintain the stock of all necessary supplies and currency for each shift. Monitoring staffing levels to ensure efficient labor use is also a key responsibility, as is addressing guest complaints and issues in a timely and professional manner. The Customer Service Manager will ensure that all areas of the center are kept clean and safe for both guests and employees. They will provide input, suggestions, and solutions to the Core Staff to help the center achieve its goals and will work collaboratively with other departments to coordinate efforts in delivering exceptional service. This role is essential in maintaining the overall quality and reputation of SpareZ as a premier entertainment destination.

Responsibilities

• Maintain a professional, kind, friendly, respectful, and knowledgeable demeanor towards all guests and employees.
• Continuously train employees on new and existing policies, products, and procedures.
• Ensure all opening and closing checklists are completed according to our policy.
• Handle register transactions including returns and voided items.
• Maintain the stock of all the proper supplies and currency needed for each shift.
• Monitor staffing levels to ensure the efficient use of labor.
• Handle guest complaints and issues in a timely, professional manner.
• Ensure that areas are kept clean and safe for guests and employees.
• Provide input, suggestions, and solutions to the Core Staff to help achieve goals.
• Work with other departments to coordinate efforts to provide the highest standard in service.

Requirements

• One year related experience in a management role.
• Working knowledge of the internet and Microsoft Office.
• Ability to read and interpret documents and write routine reports.
• Effective communication skills to speak with guests and employees.
• Ability to lift and/or move up to 25 pounds.

Nice-to-haves

• Experience in a customer service environment.
• Previous supervisory experience.

Benefits

• 401(k)
• Employee discount
• Paid time off