Customer Service Manager (GA, Tucker)

Five Star Food Service - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Food and Beverage Retailers

About the position

The Customer Service Manager (CSM) is responsible for developing strategic customer relationships to enhance retention and loyalty within a designated Division/Region. This role focuses on improving the customer service experience, fostering engaged customers, and facilitating organic sales growth through existing services and potential new offerings. The CSM acts as a liaison between the company and its clients, ensuring effective communication and resolution of customer issues while promoting the company's products and services.

Responsibilities

• Establish rapport with corporate and individual location customer contacts, conducting surveys and audits to maintain relationships.
• Lead initiatives as the company representative for all lines of business to address day-to-day customer needs.
• Educate customers about the company's products and services to drive sales and achieve pricing and retention goals.
• Collaborate with operation management teams to meet budget-specific goals, including sales numbers and profit targets.
• Communicate customer expectations shortfalls to management and assist in rectifying them as needed.
• Maintain a strong understanding of all company products and services to enhance customer service.
• Keep accurate records of customer service actions and discussions, maintaining an orderly workflow according to priorities.
• Attend conferences, meetings, and industry events that may require overnight travel.

Requirements

• Bachelor's degree from a four-year college or university.
• Two years of related experience and/or training, or equivalent combination of education and experience.
• Proficient knowledge of computer applications including Excel, Word, PowerPoint, and Outlook.
• Track record of meeting sales and profit goals.
• Excellent written and oral communication skills with the ability to present information effectively.
• Ability to handle multiple projects, deal with conflict, and find beneficial solutions.

Nice-to-haves

• Experience in sales, marketing, or a related field preferred.
• Ability to promote a culture consistent with the company's goals, values, and mission.

Benefits

• 2 weeks of paid vacation.
• 7 paid holidays throughout the year.
• Access to medical, vision, and dental insurance.
• Participation in a 401(k)-matching program.