CUSTOMER SERVICE MANAGER - LA CROSSE, WI

$55,000 - $55,000/Yr

Compass Group - La Crosse, WI

Full-time - Mid Level

La Crosse, WI

Merchant Wholesalers, Nondurable Goods

About the position

Canteen is seeking a dedicated Customer Service Manager to support our coffee operations across three markets in La Crosse, WI. This role is pivotal in ensuring client retention and satisfaction while overseeing various operational aspects of our service delivery. The Customer Service Manager will be responsible for conducting site visits, assisting with grand openings, and ensuring compliance with both local and national account standards. This includes reviewing corporate compliance reporting and developing action plans to enhance service quality and operational efficiency. In addition to compliance, the manager will work closely with local management to create and implement an incremental sales plan tailored to each account, tracking performance to boost profitability. The role also involves coordinating efforts to enhance customer retention and improve the client experience at the point of sale. The Customer Service Manager will be tasked with building retail pricing opportunities, encouraging repeat sales through best practices, and introducing new products to drive revenue growth. The position requires a hands-on approach, as the manager will assess performance through quarterly evaluations and may need to perform the duties of a Route Driver, which includes driving a company vehicle to deliver products and maintain vending equipment. This multifaceted role is essential for maintaining the high standards of service that Canteen is known for, and it offers an exciting opportunity for growth within the company.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc)
• Create an account level incremental sales plan with local management; track performance and increase profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position when needed, including driving a company vehicle over an established route to deliver products and maintain vending equipment.

Requirements

• A Bachelor's degree is preferred; a two-year college degree or equivalent combination of education and experience is acceptable
• 3 years driving experience required
• Valid Non-CDL Class C driver's license and good driving record
• Preferred 1-2 years' experience in a customer service position or a minimum of 1 year of related experience
• Route management, retail, and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world-class service to clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Nice-to-haves

• Experience in a customer service position
• Route management experience
• Retail and merchandising experience
• Food & beverage experience

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)