Customer Service Manager (Lillington)

Carlie C's Iga - Lillington, NC

Full-time - Mid Level

Lillington, NC

Food and Beverage Retailers

About the position

The Customer Service Manager at Carlie C's IGA is responsible for ensuring exceptional customer service in a busy retail environment. This role emphasizes the importance of prompt and friendly service, maintaining a professional appearance, and effectively managing a team to maximize sales and customer satisfaction.

Responsibilities

• Follow Carlie C's procedures in handling cash, checks, coupons, gift certificates, food stamps, and WIC vouchers.
• Maintain correct cash flow.
• Service customer's needs with a smile.
• Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
• Time manage multiple employees, including scheduling, breaks, and lunch hours.
• Keep the front end of the store clean and professional regarding counters, registers, and floors.
• Train and maintain the Uniform Policy among all subordinates.
• Train baggers to properly bag groceries according to Carlie C's bagging policies.
• Open/Close store as Manager on Duty when required.
• Perform other small tasks associated with daily operations as needed.

Requirements

• Experience in Customer Service Management in a retail environment is preferred.
• Ability to maintain a neat, clean, and professional appearance.
• Professional response under pressure to both employees and customers.