All Ways Caring HomeCare - Atlanta, GA
posted 5 months ago
The Customer Service Manager (CSM) at All Ways Caring HomeCare is a pivotal role responsible for ensuring quality care, exceptional customer service, and overall client satisfaction. This position requires a self-motivated individual with prior scheduling and management or supervisory experience, who thrives in a fast-paced environment. The CSM will efficiently manage client and employee needs with urgency, fostering a friendly and compassionate atmosphere that builds positive relationships and partnerships. Effective communication and problem-solving skills are essential, as the CSM will oversee the performance of caregivers and ensure that the care provided meets the individual needs of clients in their homes. In this role, the CSM will supervise and guide caregivers, manage employee scheduling, and proactively address any issues that arise. Maintaining strong relationships with referral partners, payor sources, and clients is crucial, as is ensuring proper documentation and record-keeping. The CSM will also conduct periodic home visits and safety checks to guarantee that clients receive the highest standard of care. This position not only focuses on the operational aspects of care management but also emphasizes the importance of creating a supportive and nurturing environment for both clients and staff. All Ways Caring HomeCare is dedicated to delivering quality, compassionate, and highly individualized care that helps people maintain their dignity, privacy, and independence while receiving assistance at home. The services provided are tailored to meet the unique needs of individuals of all ages, physical conditions, and cognitive abilities, including personal care, homemaking, professional nursing, and specialized care for conditions such as Alzheimer's and dementia.