Customer Service Manager- New Berlin, WI

Compass Group - New Berlin, WI

Part-time,Full-time - Mid Level

New Berlin, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Manager at Canteen is responsible for enhancing client retention and ensuring compliance with account standards. This role involves site visits, assisting with grand openings, and developing sales plans to improve profitability. The manager will also coordinate efforts to enhance customer experience and drive compliance with merchandising standards, while performing route driver duties as needed.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position when needed, including driving a company vehicle over an established route to deliver products and maintain vending equipment.

Requirements

• A Bachelor's degree is preferred; two year College degree or equivalent combination of education and experience is acceptable
• 3 years driving experience required
• Valid Non-CDL Class C driver's license and good driving record
• Preferred 1-2 years' experience in a customer service position or a minimum of 1 year of related experience
• Route management, retail and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)