Customer Service Manager_Part Time

Mackenthun's Fine Foods - Minnetrista - Minnetrista, MN

Part-time - Entry Level

Minnetrista, MN

About the position

The Customer Service Manager at Mackenthun's Fine Foods is responsible for overseeing all aspects of customer service operations, including managing cashiers and courtesy clerks. The role focuses on enhancing customer satisfaction and ensuring a well-trained customer service team that embodies Mackenthun's Exceptional Experience. This part-time position requires strong leadership skills and a commitment to maintaining high standards of service and product quality.

Responsibilities

• Monitor employee performance and provide training for cashiers and courtesy clerks.
• Oversee all customer service operations and maintain a positive team environment.
• Safeguard product freshness and maintain cleanliness of department equipment.
• Lead by example and support coworkers in their roles.
• Manage a large group of employees and assist with customer service issues.
• Delegate daily tasks and ensure smooth operations of customer service.
• Assist with cashiering and personal/online shopping orders as needed.

Requirements

• High School diploma or GED equivalent desired, but not necessary.
• Ability to speak, read, and write in English.
• Excellent communication skills with employees and supervisors.
• Positive and friendly attitude, outgoing and dependable.
• Strong work ethic, punctuality, flexibility, and enthusiasm.
• Excellent problem-solving and decision-making capabilities.
• Desire to learn about Mackenthun's products and services.
• Previous customer service, cashier, or retail experience is necessary.
• Prior management or supervisory experience preferred but not required.

Nice-to-haves

• Prior management or supervisory experience preferred.

Benefits

• Leadership training provided