Customer Service Manager PFS - Patient Financial Services - FT Days (53131)

About the position

The Customer Service Manager will be responsible for providing leadership, guidance and daily support to our Customer Service Team, while driving service excellence, and process improvements for all entities involved in the PFS operations. The manager of Customer Service will be responsible for handling and de-escalating patient complaints, staff training, productivity and quality monitoring, and corrective actions. In addition to these responsibilities this person will be responsible for overseeing any bankruptcy, deceased and probate accounts.

Responsibilities

• Manages Customer Service regarding patient accounts for all entities within the Anderson Healthcare Organization
• Performs and oversees team training needs
• Provides Leadership and guidance daily to staff
• Monitors productivity and quality standards for each team member, and reports results to the (PFS) Director
• Performs corrective action for employees as needed
• Selection and hiring of new employees, in consultation with PFS Director
• Maintains working relationships with other departments to resolve issues
• Maintains effective working knowledge of Meditech, FinThrive applications, and all other PFS ancillary software applications
• Appear in court as needed for probate, bankruptcy, deceased cases
• This person will be the first point of contact for handling patient complaints
• Responsible for the correction of Guarantor related account issues and reporting to the Privacy Officer
• Other Job Duties as assigned

Requirements

• High School diploma or equivalent
• Minimum 2 years hospital patient accounts supervisory experience preferred
• Experience with Meditech and FinThrive Claims Management and Contract Management preferred
• Experience with Microsoft Excel and Word applications preferred

Nice-to-haves

• Degree or college course work in business, accounting, or management preferred