Customer Service Manager

Andronico's Community Markets - Harwich, MA

Full-time - Entry Level

Harwich, MA

About the position

As a Customer Service Manager at Albertsons Companies Inc., you will play a pivotal role in ensuring the smooth operation and sales of your department. Your day-to-day responsibilities will include leading and engaging your team to deliver outstanding customer service, which is essential for earning customer loyalty. You will be expected to foster a culture of teamwork and camaraderie, recognizing and supporting the contributions of each team member. This position offers a unique opportunity to be part of a growing business, where you will learn and adapt to new challenges and experiences. The possibilities for personal and professional growth are endless as you work to create a seamless shopping experience for customers. In this role, you will be responsible for overseeing the daily operations of your department, ensuring that all tasks are completed efficiently and effectively. You will also be tasked with training and developing your team, helping them to grow in their roles and contribute to the overall success of the department. Your leadership will be crucial in maintaining high standards of customer service and operational excellence. You will be expected to act with integrity, pride, and passion, embodying the values of Albertsons Companies Inc. and contributing to a diverse and inclusive workforce. Whether you are managing the bakery or meat department, your expertise and experience will be vital. For those in the bakery, a minimum of one year of experience as a baker is required. For the meat department, knowledge of processing different cuts of meat and experience with various meat processing tools is essential. This position is not just about managing operations; it is about inspiring your team and creating a welcoming environment for customers.

Responsibilities

• Oversee daily operations and sales of the department.
• Lead and engage the team to deliver outstanding customer service.
• Foster a culture of teamwork and camaraderie among team members.
• Train and develop team members to support their growth.
• Ensure a seamless shopping experience for customers.
• Act with integrity, pride, and passion in daily operations.
• Manage inventory and ensure product quality standards are met.

Requirements

• Must be 18 years of age or older.
• Prior experience leading others is required.
• Willingness to obtain necessary certifications as required.
• Ability to learn, adapt, and seek new skills and experiences.
• History of ensuring a seamless shopping experience for customers.
• Efficient and effective use of time and resources.

Nice-to-haves

• Experience in the bakery or meat department is preferred.
• Knowledge of meat processing tools and techniques is a plus.

Benefits

• Diverse & Inclusive Work Culture
• Competitive Wages
• Bonus Eligible, where applicable
• Flexible work schedules
• Associate discounts
• Health and welfare benefits (Medical, Dental, 401k, etc.)
• Vacation / Paid Time Off