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R&R Human Resources Solutions - Woodridge, IL
posted about 2 months ago
Full-time - Mid Level
Remote - Woodridge, IL
About the position
The Customer Service Manager at Cook's Direct, Inc. is responsible for overseeing the daily operations of the customer service department. This role involves managing a team of customer service representatives, ensuring customer satisfaction, and coordinating various customer service activities. The position emphasizes a customer-centric approach to drive revenue growth and improve team performance through coaching and training.
Responsibilities
- Hire, train and manage a team of customer support staff.
- Act as a trusted advisor to customers and assume point of responsibility for customer satisfaction.
- Document, troubleshoot and capture feedback that will improve our products.
- Investigate problems and identify corrective actions for customers.
Requirements
- College level coursework and a minimum of 3 years' experience in a supervisory capacity in a customer service environment.
- Intermediate level expertise in MS Excel is required.
- Experience in a distribution environment is preferred.
Nice-to-haves
- Strong knowledge of customer relations and employee development.
- Ability to train others and work in a team-oriented environment.
- Ability to prioritize and execute multiple tasks in an efficient manner.
- Excellent verbal communication skills.
Benefits
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
