Customer Service Manager

$40,040 - $40,040/Yr

Goodwill - Livermore, CA

Full-time - Mid Level

Livermore, CA

Social Assistance

About the position

The Customer Service Manager at Goodwill of the San Francisco Bay is responsible for overseeing the sales floor operations, leading a team of Retail Sales Associates, and achieving set sales goals. This role involves managing daily operations, ensuring excellent customer service, and maintaining store standards while fostering a positive work environment.

Responsibilities

• Oversee daily operations of the sales floor and ensure achievement of sales goals.
• Lead, mentor, and retain a high-performing team of Retail Sales Associates.
• Execute retail operations plans to meet profit, revenue, and production goals.
• Conduct inventory and ensure proper reporting of new goods.
• Reconcile and balance daily paperwork.
• Ensure excellent customer service is delivered to donors and customers.
• De-escalate customer situations and find appropriate solutions.
• Maintain cleanliness and organization of the store to reflect the Goodwill brand.
• Transfer to different store locations as needed due to business demands.
• Provide regular training and mentoring to develop team skills.
• Ensure compliance with security, health, and safety policies.
• Process complex sales transactions, including customer returns.
• Collaborate with store leadership to establish a clear company vision and engage team members.
• Manage performance, staffing, and development of team members.

Requirements

• High School Diploma, GED, or equivalent work experience.
• One year of work experience in Retail Management (preferred).
• One year of customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable.
• Ability to speak and read English proficiently.

Benefits

• Commuter assistance
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance