Raymour & Flanigan - Seekonk, MA
posted 4 months ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long-term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! As a Customer Service Manager, you will maintain an entrepreneurial, customer service environment while successfully leading, building, and developing a team that models service excellence. You will foster partnerships and cultivate a self-directed team, ensuring that all associates are engaged and motivated to provide the best service possible. Your responsibilities will include maintaining associate payroll, benefit, and performance information, as well as hiring, coaching, mentoring, and developing your team. You will be responsible for providing consumer resolutions in a call center and retail environment, inspecting furniture returns and exchanges, and proactively resolving escalated customer service issues. Additionally, you will execute warranty protection plans and act as a liaison between customers, repair technicians, and delivery teams. Communication of delivery concerns with the operation management team will also be a key part of your role, along with maintaining repair technician vehicle records and product supplies. You may also perform additional functions as assigned at the discretion of management. To succeed in this role, you will need a minimum of two years of high-volume retail or call center management experience. You must consistently demonstrate professional communication and interpersonal skills, be proficient in PC-based applications, and possess strong leadership skills. A bachelor's degree is preferred, and you should be flexible to work a retail schedule that includes nights, weekends, holidays, and special events.