Customer Service Manager

MDC Precision, LLC • Pflugerville, TX

398d

About The Position

The Customer Service Manager at MDC Precision, LLC is responsible for overseeing a global team of customer service representatives. This role focuses on ensuring timely and effective communication with customers regarding quotations, orders, and delivery information. The manager will coordinate with various departments to enhance customer satisfaction and streamline service delivery.

Requirements

• Experience in managing a customer service team.
• Strong communication skills to interact with customers and internal departments.
• Ability to make quick and accurate price quotations.
• Familiarity with order management systems and processes.
• Experience in coordinating with various functional areas to meet customer needs.

Nice To Haves

• Experience in a manufacturing or technical environment.
• Knowledge of MRP systems and processes.
• Familiarity with consignment programs.

Responsibilities

• Manage a team of customer service representatives globally.
• Receive requests for quotations, orders, and lead times from customers via telephone, email, or fax.
• Make quotations on standard items and enter orders into the system.
• Relay pertinent order information to customers and follow up on inquiries regarding delivery information.
• Coordinate with other departments to handle purchase orders and provide service to customers.
• Advise customers on various aspects of the product line.
• Prepare forms for price quotations on items not contained in the price book and forward to the clerk for preparation.
• Check with the credit department regarding the credit status of customers for rush orders.
• Organize and manage the Lam Research consignment program to meet customer expectations.
• Collaborate with business development, engineering, supply chain, and manufacturing to fulfill customer demands.
• Maintain forecasts, schedules, communications, metrics, and action items necessary for performance planning.
• Act as the initial contact for investigating and resolving service-related issues.
• Input accurate information into the order system and maintain customer account records.

Benefits

• Full-time position with competitive salary.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed