Customer Service Manager

Associated Grocers Of New England - Wolfeboro, NH

Full-time - Mid Level

Wolfeboro, NH

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Manager position at AG Supermarkets is a pivotal role that directly impacts the customer experience at the front end of the store. This full-time position is located in Wolfeboro, NH, and reports to the Store Director. The role is characterized by high demand and requires a strong focus on customer service and employee training. The Customer Service Manager will oversee the Service Department personnel, which includes Cashiers, Baggers, Booth Clerks, and Moneyroom Clerks. This position is essential for ensuring that the front end operates smoothly and efficiently, providing excellent service to customers while adhering to company policies and procedures. In this role, the Customer Service Manager will be responsible for interviewing, hiring, and training front end employees, ensuring that they are equipped with the necessary skills to perform their duties effectively. The manager will also handle money management tasks, including performing balance checks, and will be responsible for scheduling staff to meet the demands of the store. Flexibility in availability is crucial, as the manager must be able to adapt to changing circumstances and manage multiple tasks simultaneously. Strong customer service skills are a must, as the manager will be the face of the store to many customers. The ability to communicate effectively, both orally and in writing, is essential for interacting with customers and staff alike. Additionally, the manager must possess computer knowledge, particularly in Microsoft applications, to assist with various administrative tasks. The role may also require performing other duties as assigned to meet business objectives, demonstrating the need for a proactive and adaptable approach to work.

Responsibilities

• Responsible for Service Department personnel including Cashiers, Baggers, Booth Clerks, and Moneyroom Clerks.
• Interview, hire, and train front end employees.
• Perform balance checks and manage money handling skills.
• Create and manage employee schedules.
• Maintain flexible availability to meet store needs.
• Demonstrate strong customer service skills.
• Utilize computer knowledge for various tasks.
• Facilitate company policies and procedures effectively.
• Perform any other duties requested by the store manager.

Requirements

• Ability to maintain a high level of confidentiality.
• Manage multiple conflicting priorities effectively.
• Strong organizing and coordinating skills.
• Proficient in Microsoft computer applications.
• Effective oral and written communication skills.
• Strong interpersonal skills to work with a diverse range of customers and employees.