Ace Cash Express - Baltimore, MD
posted 4 months ago
As a Customer Service Manager at Ace Cash Express, you will play a pivotal role in creating a welcoming and efficient environment for our customers. Your primary responsibility will be to ensure that every customer interaction is positive and impactful, whether they are visiting our store for the first time or have been loyal customers for years. You will be the face of our company, making a difference in customers' lives by listening to their needs and educating them about our services and products. This position is not just about transactions; it's about building relationships and trust with our clientele. In your daily activities, you will be responsible for providing exceptional customer service, which includes educating customers on our various products, listening attentively to their needs, and maintaining the security of the store. You will also handle card services, process MoneyGram transactions, complete bill pay transactions, and cash checks. Your ability to multitask and manage numerous transactions efficiently will be crucial in this role. You will work independently for the majority of your shifts, ensuring that the store operates smoothly and that customers receive the assistance they need in a timely manner. At Ace Cash Express, we value our employees and strive to create a supportive work environment. We offer flexible schedules, holiday pay, training, sales incentives, and clear career paths. Our employees appreciate the growth opportunities available to them, and we are committed to providing a workplace where you can thrive. After 90 days of continuous employment, full-time employees become eligible for a comprehensive benefits package, including medical, dental, vision, and short/long-term disability insurance. Additionally, we offer generous paid time off plans to ensure our employees maintain a healthy work-life balance.