Customer Service Manager

$43,680 - $46,800/Yr

Wegmans - Depew, NY

Full-time - Entry Level

Depew, NY

Warehousing and Storage

About the position

As a Customer Service Manager at Wegmans Food Markets, you will play a pivotal role in ensuring that our customer service team operates smoothly and effectively. This full-time position requires you to be available for morning, afternoon, and evening shifts, including weekends, with shifts ending as late as 12:30 AM. Your primary responsibilities will include coordinating daily activities of customer service employees and participating in store management duties and projects. You will gain a comprehensive understanding of our values, business measures, and operations, as you will be involved in both daytime and nighttime hours, acting as a liaison between various departments within the store. In this dynamic role, you will independently manage store operations, acting as a key leader and liaison among teams. You will be responsible for opening and closing the store, ensuring that customer checkout operations run efficiently, and monitoring customer traffic to manage checkout lanes effectively. Your leadership will be crucial in managing the performance of your team, providing them with the necessary resources, training, feedback, and development opportunities to excel in their roles. You will also be expected to deliver incredible customer service, championing our values and standards throughout the store. Additionally, you will need to react quickly to any operational challenges that arise, collaborating with store leadership to find solutions. You may also participate in or lead special projects aimed at enhancing company culture and bringing employees together. This role is ideal for those who thrive in a fast-paced, energetic environment where no two days are the same, and who are passionate about leading a customer-focused team.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently.
• Monitor the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards.
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.

Requirements

• 1 or more years of work experience, preferably in customer service, or a college degree.
• Computer skills.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.

Nice-to-haves

• Experience leading a team.
• Ability to quickly learn and adapt to new situations and subject matters.

Benefits

• Paid time off (PTO) to help you balance your personal and work life.
• Higher premium pay rates for working Sundays or on a recognized holiday.
• Health care benefits that provide a high level of coverage at a low cost to you.
• Retirement plan with both a profit-sharing and 401(k) match.
• A generous scholarship program to help employees meet their educational goals.
• LiveWell Employee & Family program to support your emotional, work-life and financial wellness.
• Exclusive discounts on electronics, entertainment, gym memberships, travel and more!