Customer Service Manager

$51,000 - $76,780/Yr

Sodexo - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Food Services and Drinking Places

About the position

Sodexo is seeking a Customer Service Manager at Abbott Northwestern Hospital in Minneapolis, MN, to lead our meal ordering call center. This role is pivotal in ensuring that our team delivers exceptional service to patients, fostering strong relationships and enhancing their experience within the food service department. The ideal candidate will possess a passion for customer service and the ability to multitask effectively in a fast-paced environment. This position requires a self-directed individual who can solve problems efficiently and manage various projects simultaneously. A background in specialized diets or call center experience is highly desirable, as it will contribute to the overall success of the team. As a Customer Service Manager, you will be responsible for overseeing the daily operations of the meal ordering call center, ensuring that all interactions with patients are handled with professionalism and care. You will conduct field audits for quality assurance, ensuring that proper merchandising and branding are maintained. Additionally, you will work on various projects as assigned by the department, prioritizing tasks and demonstrating flexibility to take on additional responsibilities as needed. Proficiency in Microsoft Office, Health Touch, and KRONOS is essential, along with strong computer skills to facilitate effective communication and management of tasks. This position offers full benefits that commence on the first day of employment, reflecting Sodexo's commitment to supporting its employees. A successful candidate will have a proven work history demonstrating strong client engagement leadership skills, previous supervisory experience, and the ability to work collaboratively within a team. Excellent verbal, written, and telephone communication skills are crucial, as is the ability to work under pressure and meet critical deadlines. If you are a proactive self-starter with a passion for high-level customer service, this opportunity may be the right fit for you.

Responsibilities

• Lead the meal ordering call center at Abbott Northwestern Hospital.
• Cultivate relationships with patients and provide exceptional customer service.
• Manage multiple priorities and demonstrate professional communication skills.
• Conduct field audits for quality assurance and ensure proper merchandising and branding.
• Work on projects as assigned by the department.
• Prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.
• Demonstrate working knowledge of Microsoft Office, Health Touch, and KRONOS.

Requirements

• Associate's Degree or equivalent experience.
• Excellent verbal, written, and telephone communication skills.
• Basic accounting skills.
• Proven research and problem resolution skills.
• Strong organizational skills and effective time management.
• Ability to work in a fast-paced team environment.
• Ability to work under pressure and meet critical deadlines.
• Excellent interpersonal skills.
• Self-starter and proactive attitude.

Nice-to-haves

• Background in specialized diets.
• Call center experience.

Benefits

• Full benefits starting on the first day of employment.
• Work-life balance schedules.
• Continuing education opportunities.