Customer Service Manager

Advantus Corp. - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Professional, Scientific, and Technical Services

About the position

The Customer Service Manager at Advantus Corp is responsible for ensuring customer satisfaction by managing staff and providing problem-solving resources. This role involves overseeing the customer service team, setting objectives, and implementing strategies to enhance service quality and productivity.

Responsibilities

• Select, train, coach, counsel, and discipline employees to meet customer service objectives.
• Communicate job expectations to direct reports and monitor their performance.
• Define and achieve customer service objectives through strategic planning and action plans.
• Implement productivity, quality, and customer service standards, and benchmark best practices.
• Identify customer service trends and implement necessary system improvements.
• Evaluate and redesign processes to improve customer service quality.
• Provide resources and technical advice to maximize customer service performance.
• Ensure progress towards yearly department goals and manage the salary budget.

Requirements

• Bachelor's degree required.
• 5+ years of experience in customer service and management in a fast-paced environment.
• Excellent organizational and time management skills.
• Creative thinking and problem-solving skills.
• Ability to multi-task and manage numerous projects simultaneously.
• Strong written and oral communication skills.
• Ability to function effectively in a team environment.
• Attention to detail is essential.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Retirement plan