Customer Service Manager

Ingles - Forest City, NC

Full-time - Entry Level

Forest City, NC

10,001+ employees

Food and Beverage Retailers

About the position

The Customer Service Manager (CSM) at Ingles Markets plays a crucial role in ensuring exceptional customer service and a positive shopping experience. This position involves being the last point of contact for customers, addressing their concerns, and facilitating efficient transactions. The CSM is expected to maintain high productivity levels while adhering to safety and sanitation procedures, contributing to a clean and safe work environment.

Responsibilities

• Ensure exceptional customer service by addressing customer concerns and questions.
• Facilitate quick and efficient transactions for customers.
• Maintain compliance with safety and sanitation procedures.
• Support team members in their development and learning.
• Promote a positive and productive work environment.

Requirements

• Strong interpersonal and communication skills.
• Ability to provide exceptional customer service.
• Availability to work seven days a week, including evenings and weekends.
• Related experience in customer service is a plus.

Nice-to-haves

• Experience in a retail or customer service environment.

Benefits

• Opportunities for internal growth and promotion.
• Team-centered servant leadership culture.
• Supportive team environment for professional development.